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SHIPPING AND DELIVERY

Please note: COVID-19 may have impacts on our shipping processes and those of our delivery providers. Delays may be unavoidable.

Viva Boutique uses Australia Post for all orders.

FREE SHIPPING within Australia on all orders over $300.

For all orders under $300 shipping will be a flat rate $12.95 for Australia Post Express.

Deliveries for orders placed by 10 am Monday – Friday will be shipped same day.  Orders placed on the weekend will be processed within 24 hours of the next business day.

NOTE: Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been processed.

Viva Boutique will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

AVAILABILITY OF PRODUCT

All orders are subject to availability. We will do our very best to supply you with your ordered item. Please note, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement size or a full refund of the unavailable item.

ENQUIRIES

RETURNS AND EXCHANGES

Viva Boutique takes great pride in our reputation for quality products. We aim to provide our customers with products of the highest standard and a thorough check of your garment is undertaken before it is sent off.   Should you receive an item that you believe has a manufacturing fault please contact us within 48 hours from receiving your goods and we will try and resolve the problem as quickly as possible. Please help us by providing a photo or two showing the defect/fault, which will assist us in speeding up the returns process.

We will provide you with a refund or exchange for full priced items only where:

  • The goods are in saleable condition, in their original packaging with all tags still intact
  • The goods have not been worn, damaged or washed
  • Viva Boutique has been contacted within 48 hours of receiving your goods
  • The goods are returned within 5 working days of contacting Viva Boutique
  • The original invoice as proof of purchase is provided

Returns that are damaged (due to wear), soiled or altered will not be accepted and will be sent back to the customer. Where provided, belts and any packaging such as authenticity cards, dust bags and leather tags should be included with your return.

All returns must be returned to Viva Boutique within 5 working days from contacting the store to be eligible for a refund. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card of purchase.

Please note: Card refunds may take up to 7 – 10 working days for your bank to process. This can vary greatly between issuers and unfortunately, we are unable to influence this.

SALE ITEMS ARE FINAL AND CANNOT BE RETURNED FOR A REFUND OR EXCHANGE.

Faulty Goods

Goods are classified as faulty if they are received damaged, have a defect or are unacceptable in appearance or finish. PLEASE NOTE items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items.

Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. If the style cannot be repaired or replaced customers will receive a full refund.

For all faulty items outside of our Returns Policy please contact viva@vivaboutique.com.au

Exchanges will only be accepted if:

  • The goods are in saleable condition, in their original packaging with all tags still intact
  • The goods have not been worn, damaged or washed
  • Viva Boutique has been contacted within 48 hours of receiving your goods
  • The goods are returned within 5 working days of contacting Viva Boutique
  • The original invoice as proof of purchase is provided

Colours May Vary

We have made every effort to display as accurately as possible the colours of our range that appear on the Viva Boutique Online store. However, as computer monitors vary, we cannot guarantee that your monitor’s display will be completely accurate.

RETURN SHIPPING

Return shipping must be prepaid and a traceable method used to ensure safe and documented delivery.  Viva Boutique takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable. Viva Boutique will reimburse any reasonable documented shipping charges for return of goods that have been deemed faulty.

Important information

The following items are non-refundable or exchangeable:  jewellery, accessories or sale items unless deemed faulty.

  • Please send all items you wish to return/exchange from an order in the same shipment to ensure your return is processed as quickly as possible.
  • Items should be returned in their original packaging to ensure they are adequately protected in transit.

How to Return/Exchange your Online Order

Please email viva@vivaboutique.com.au or contact us via 07 4041 5188 to request a returns authorisation (RA) number. Returns will not be accepted and will be returned to the customer without appropriate paperwork and RA number has been issued.

Our address for all returns is:

Viva Boutique
1/76 GraftonSt
CAIRNS
QLD Australia 4870

 

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Website created by RJ New Designs